Please note our offices and warehouse are closed over bank holiday weekend. Any orders placed after midday on Friday 28th May will be dispatched on Tuesday 1st June.


UK Deliveries

Delivery Charges

Services Available Carrier Delivery Time
Price
2nd Class Tracked Delivery
Royal Mail  3 Working Days
£3.99
1st Class Tracked Delivery
Royal Mail 1-2 Working Days
£4.99
Next Working Day Tracked Delivery (See terms and conditions below)
Royal Mail Next Working Day
£7.99

 

Any order which just contains an e-Gift Voucher will not be charged delivery. To complete your order please just select any of the delivery methods available to you and we will email the voucher within 24 hours (office working hours)


International Deliveries

Our International service will resume on Monday 1st February 2021. Please visit our dedicated international delivery page for more information.


Delivery Terms & Conditions

Next Working Day Delivery

  • Order must be placed before 12noon for your order to be delivered on the next working day.
  • Next Working Day is classed as Monday to Friday*.
  • Any orders placed on a Friday using the Next Working Day service will be delivered on a Monday*.  Saturday delivery is possible at a cost of £10.99. Please contact us to arrange this.
  • Any orders placed over the weekend using the Next Working Day service will be delivered on a Tuesday*.
  • We may not be able to guarantee next working/business day delivery to non UK mainland addresses.

*Our warehouse and offices are closed on bank holidays. Any orders placed on a bank holiday will be dispatched the next available working day.

UK Tracking

Once your order has been dispatched from our warehouse, Royal Mail will keep you informed on the progress of your delivery via email and also SMS if you have provided a mobile number on your order.

Dispatch Times

We dispatch orders Monday to Friday, excluding bank holidays and between Christmas Eve and New Years Day when our warehouse is closed. All orders placed before 12noon will be dispatched the same day and any orders placed after this time will be dispatched the next working day. Just get in touch before our customer services close at 3pm if you would like to check whether a later dispatch is possible, we will always do our best!

Free Shipping

Products offered with 'Free Shipping' or free postage offers are only available for the standard service and to UK addresses only.

Courier

In the event that your order is too big to be sent via Royal Mail we will use a courier service (DPD) to send your order.

Delivery Problems

If you experience any problems with your delivery please contact us and we will do our best to resolve your problem as quickly as possible.

Returns

Please see our Returns Policy section for details on our returns procedure.

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