Royal Mail are experiencing an unprecedented volume of mail for this time of year and are operating with a reduced workforce. Although they will endeavour to deliver your parcel on time, please understand that there may be delays, which are outside of our control. Please visit the Royal Mail website for more information.
|UK||2nd Class Delivery
|1st Class Delivery
|Next Working Day Delivery||Royal Mail||£7.99|
|Europe||Standard International Delivery||Royal Mail||£11.50|
|DHL Express*||DHL||See Below|
|Rest of the World||Standard International Delivery||Royal Mail||£14.50|
|DHL Express*||DHL||See Below|
*DHL Express is only available to selected destinations. See below for more details.
Any order which just contains an e-Gift Voucher will not be charged delivery. To complete your order please just select any of the delivery methods available to you and we will email the voucher within 24 hours (office working hours).
UK Delivery Services
Royal Mail 2nd Class Delivery = £3.99
Your shoes will be sent via Royal Mail 2nd Class post. Allow 3-5 working days for delivery.
Royal Mail 1st Class Delivery = £4.99
Your shoes will be sent via Royal Mail 1st Class post. Allow 2- 3 working days for delivery.
Royal Mail Next Day Delivery = £7.99
Our quickest delivery option via Royal Mail Special Delivery for those urgent shoes! This is available for UK mainland addresses, we may not be able to guarantee next working/business day delivery to non UK mainland addresses.
Orders will be despatched Monday – Friday (excluding bank holidays and between Christmas and New Year when our warehouse is closed). Orders placed before 12 noon will be despatched the same day, orders placed after this time will be sent the following working day. Orders for Special Delivery placed before 12 noon on Friday will be received on Monday. If you would like to arrange a Saturday delivery this is possible at a cost of £10.99.
Just get in touch before our customer services close at 3pm if you would like to check whether a later dispatch is possible, we will always do our best!
Depending on the destination of your delivery address you will have one or two options available to you. The relevant options will be displayed in the checkout when placing your order.
Royal Mail - Standard International Delivery Service
International postage is available via Royal Mail International Airmail*. This is charged at the following rates:
- Europe (5-7 Working Days) = £11.50
- Rest of World (7-10 Working Days) = £14.50
In the event of the order being unsuitable for Royal Mail we will dispatch the order with a courier service. This will be at no additional cost to you but it may lead to a longer delivery time. This generally only applies to orders containing over 10 pairs of shoes, however we will contact you if your order falls into this category. If you would like an estimated shipping time prior to ordering please email firstname.lastname@example.org and let us know how many pairs of shoes you are looking to order.
All international orders sent by Royal Mail will be tracked and a tracking number will be sent to you in your shipment email when your order is dispatched from our warehouse.
DHL Express - Express International Delivery Service
We now offer a faster International delivery service through DHL Express to selected destinations across the world.
- Austria (1-2 working days) - £25
- Belgium (1-2 working days) - £19
- Croatia (2-3 working days) - £25
- Czech Republic (1-2 working days) - £25
- Denmark (1-2 working days) - £25
- Estonia (1-2 working days) - £25
- Finland (2-3 working days) - £25
- France (1-2 working days) - £19
- Germany (1-2 working days) - £19
- Ireland (1-2 working days) - £19
- Italy (1-2 working days) - £25
- Netherlands (1-2 working days) - £19
- Slovakia (1-2 working days) - £25
- Slovenia (1-2 working days) - £25
- Spain (1-2 working days) - £25
- Sweden (1-2 working days) - £25
- United States (2-3 working days) - £22
With DHL Express you are kept informed on the progress of your delivery every step of the way with their On Demand Delivery Service. From the moment it leaves our warehouse SMS and email messages keep you informed of the estimated delivery date and allow you to control your delivery at the touch of a button.
Please note orders will be despatched Monday – Friday (excluding bank holidays and between Christmas and New Year when our warehouse is closed). Orders placed before 12 noon will be despatched the same day, orders placed after this time will be sent the following working day.
We despatch orders Monday to Friday, excluding bank holidays and between Christmas Eve and New Years Day when our warehouse is closed. All orders placed before 12noon will be dispatched the same day and any orders placed after this time will be dispatched the next working day.
Duties & Taxes
Please note that when ordering from outside of the UK or European Union local taxes and customs duties may be payable on receipt. You are responsible for these as we have no control over these nor can predict the amount.
Free Postage Offers
Products offered with 'Free Shipping' or free postage offers are only available for the standard service and to UK addresses only.
Royal Mail prohibited products
Please note that orders containing aerosol products, eg 3x3 Waterproofing spray and 3 in 1 polish cannot be sent via Royal Mail due to restrictions on posting aerosols. These can only therefore be shipped via courier service or Collect Plus to UK addresses. Any orders for these products that we are unable to send will be fully refunded.
If your order is damaged in transit, we will make enquiries with delivery service and do our best to resolve for you. Please report any damage within 3 days of receipt and allow up to 14 days for a resolution.
In the unlikely event that your order goes missing, we will again make enquiries with the delivery service on your behalf. Sometimes, orders can be slightly delayed, especially over busy periods, please let us know if there any problems with delivery and we will always do our best to resolve things as soon as possible.
Please see our Returns Policy section for details on our returns procedure.