Terms & Conditions
Here’s all the small print and those important bits and pieces that form the basis of your order. If you can't find what you're looking for amongst the following headings or have a question about our policies, please contact us and we'll be happy to help.
By placing an order with us, you are agreeing to accept these terms and conditions and are entering into a contract with us.
We reserve the right to update these terms and conditions from time to time, modify existing terms and add new ones as required. Such changes and modifications will be effective immediately.
We have taken great care to ensure that our prices, stock and availability are all correct and products are fairly described. However we cannot accept liability for errors or omissions in any part of the website including, but not limited to, the description and specifications of the goods as advertised. We also reserve the right to amend this content at any time without prior notice.
All orders are subject to availability and acceptance of your order. If the goods you have ordered are not available from stock, we will inform you as soon as possible and advise a longer delivery time or suggest an alternative. You will have the option of waiting, choosing an alternative or cancelling your order.
The prices payable for the goods that you order are as set out in our website. All prices are inclusive of any applicable VAT at current rates. If you are ordering from outside the UK or EU local taxes and customs duties may be applicable and payable before you can receive your goods. We have no control over these amounts and so are unable to advise on the values here.
Children’s shoes are currently zero rated for VAT and therefore no VAT is added. However some of our accessories such as the polishes and waterproofing sprays will have VAT included and this is included in the price where applicable.
We offer a number of delivery options and always work hard to ensure that your shoes arrive as quickly as possible and by the delivery method selected. However we reserve the right to change the delivery method from time to time, if for example we are unable to despatch the items via your chosen method for reasons outside of our control. This is including, but not limited to, restrictions on which goods can be carried (eg aerosols) and availability of the requested service.
We also cannot be responsible for the failure of the selected service to meet the indicated delivery times, provided items are despatched on time according to our service commitment. At busy times of the year, eg around Christmas, all deliveries are likely to take a bit longer than specified and this is outside of our control and we cannot be liable for any issues relating to delayed receipt of orders despatched on time and in good faith using the specified method of delivery.
We accept payment by credit and debit card (through PayPal), personal cheque, cash or direct Bank Transfer.
Credit and debit cards are accepted though PayPal and you don’t need a PayPal account to use this facility. We use PayPal as our credit card processing facility. PayPal is one of the largest secure online payments systems on the net, so rest assured your transaction details will be safe. Choose the ‘PayPal’ option in the Checkout and follow their instructions. If you wish to pay via credit or debit card you will need to scroll down to find this option so that you can pay without the need to have or open a PayPal account.
Cheques are to be made payable to 'Happy Little Soles 2016 Ltd’ and sent to the address below. Goods will be dispatched on clearance of funds. Please post your cheques to;
Happy Little Soles, Unit 11 Pool Bank Business Park, High Street, Tarvin, Chester CH3 8JH
Bank Transfer is available either electronically or by going into your branch. Please select the cheque payment option on checking out and contact us for the the bank details.
We must receive payment in full before we can dispatch your order.
Changes to your order
Please note that once your order has been placed it will be sent straight through to our warehouse and it is not possible to make amendments after this point. Our delivery team works very hard to despatch all orders as soon as possible and will be printing and packing orders 2 or 3 times a day which makes it impossible to effect changes. We will always do our best to resolve problems but this cannot be guaranteed and we are unable to take any responsibility for this. You will need to pay to return any items to us provided they were dispatched as ordered and posted to the address specified.
Returns and exchanges
We hope you’ll be thrilled with your purchase but if you’re not, for any reason, we will be happy to offer a hassle free returns policy. Just cancel or return the unworn your items in their original packaging within 14 days of purchase. In the event you have advised us of your return or cancellation you then have another 14 days to return your items for a refund.
Please note we operate a strict 14 day cancellation period on our Sale stock and returns after this time will not be accepted.
Please contact us to let us know you’ll be requiring a refund / exchange. Please complete the returns slip enclosed with your original order or detail your name, order number, a contact email address telephone number and whether you wish to return or exchange the items.
If you do not have your order copy and returns slip then please enclose a note to include your name and contact details, order number and instructions for either refund or exchange. Please note that goods returned without the returns form or any other details cannot be processed and we will hold your return awaiting your instructions.
Return the item and slip to us using adequate protective packaging within 14 days from receiving the goods or cancelling your order. It is important that the items are returned to us in a resaleble condition, unworn, undamaged and with all of the original packaging and tags. This includes the shoebox and returns without adequate packaging or using the shoebox as packaging will not be accepted. We encourage you to try your shoes as much as necessary within your home to ensure the fit is perfect for your little one but all return items must be returned in a resalable condition.
Please see our Returns and Exchanges section for advice on how to return.
Please return your items to;
Happy Little Soles
Unit 11 Pool Bank Business Park,
Chester CH3 8JH
For an exchange, please contact us as soon as possible to advise what item you would like so that we can reserve your choice to avoid disappointment. If you would like some help in choosing a suitable alternative please contact us so we can advise on your options.
On receipt of your return we will post out your new item the same day at no extra cost to you (subject to availability and for UK orders only) using the standard delivery service option.
For a refund we will reimburse you the cost of the item using the same method as you paid with. Please allow up to 10 days for a refund to be processed following our confirmation of receipt of the items.
Under the Consumer Contracts Regulations you have the right to cancel your order without penalty within fourteen days of your order date. You then have 14 days following this cancellation to return your items for a refund. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as canceling your order. This will be treated as a return rather than a cancellation.
You are still liable to return the goods to us at your cost and risk. In this case you must return your entire order and send them straight back to us with all packaging intact.
We reserve the right to cancel your order if we are unable to deliver the goods to you, for example if we have insufficient stock or if certain items cannot be posted via Royal Mail. In this case we will contact you and try to offer an alternative where possible.
The information that we gather from you when you register or place an order on our website will only be used in order to provide you with the best possible service.
We are committed to using the information only in the following ways:
- To process your order as effectively as possible.
- To make your future shopping experiences with us as quick and simple as possible.
- To inform you of any offers that we think may be of interest to you.
- To enrol you in our loyalty scheme and manage your loyalty points.
By placing your order with us you are also agreeing to receive email marketing communication from Happy Little Soles. However you can opt out of our email marketing at any time.
We will NEVER pass on your details to any 3rd party. We comply to the 1998 UK Data Protection Act and do our upmost to keep your information safe.
This site is owned and operated by Happy Little Soles 2016 Limited which is a limited company registered in England.
Our company registration number is 10509480.
Our registered office is Unit 11 Pool Bank Business Park, High Street, Tarvin, Chester CH3 8JH.
Happy Little Soles is the trading name of Happy Little Soles 2016 Ltd.
Happy Little Soles.co.uk contains a variety of copyrighted material, trademarks and other intellectual property. Happy Little Soles and the Happy Little Soles logo are both registered trademarks. All rights, including copyright, trademarks and intellectual property in this website are owned by Happy Little Soles 2016 Ltd.
Any use of this website or its contents, including copying or storing elements in whole or part, other than for personal use, is prohibited without written permission.
Loyalty Scheme Points
We are pleased to offer a generous loyalty scheme to our customers. You are automatically enrolled in the loyalty scheme when you place an order with us. Points are accrued based on spend on the website at the rate of 0.25 points gained for every £1.00 spent. Points can be redeemed for free gifts as specified in our loyalty points section.
To redeem your points please email us with your request and we will raise an order or send you a code for your preferred option as appropriate. We reserve the right to change the terms of this redemption from time to time.
Please note that points have no monetary value and cannot be exchanged in any other way other than that specified on the website. Loyalty points cannot be used in conjunction with sales or other discounts. The values specified for redemption relate only to the full price of each item to be redeemed and not to the sale, discounted or other offer price.
Points can also be accrued for referrals and reviews at the rate of 1 point per review or referral. In this case please contact us to advise which account the points should be added to and once verified we will add the points to your account.
Free Postage Offers
Products offered with 'Free Shipping' or free postage offers are only available for the standard service and to UK addresses only.