Returns & Exchanges
Returns and Exchanges
We hope you’ll be thrilled with your purchase but if you’re not, for any reason, we will be happy to offer a hassle free returns policy. Just cancel or return the unworn items in their original packaging within 14 days of purchase. In the event you have advised us of your return or cancellation you then have another 14 days to return your items for a refund.
Please follow the guidelines below and we’ll exchange or refund your items:
- Complete the returns slip on the reverse of the copy of your original order sent with your shoes. Please complete the form to indicate whether you require a refund or exchange.
- Please return your items to;
Happy Little Soles
Unit 11 Pool Bank Business Park,
Chester CH3 8JH
- If you need an exchange then please contact us to let us know what you would like so that we can reserve your choice for you.
- If you don't have your order copy/returns slip then please enclose a note in with your package giving your name, contact details, order number and instructions for exchange/refund.
- Please note that we are unable to process returns/exchanges sent without any paperwork even if you have emailed us in advance.
- Return the item to us using adequate protective packaging within 14 days from receiving the goods or cancelling your order. It is important that the items are returned to us in a resaleable condition, unworn, undamaged and with all of the original packaging.
- We recommend using Royal Mail 2nd class post for most parcels and don't recommend using a 'Signed For' or Special Delivery option, just make sure you obtain a certificate of posting or posting receipt (proof of posting).
- At the moment provided your parcel is up to 2kg in weight and less than 45cm x 35xcm x 16cm in size then this should cost £2.85. In this size parcel you can generally fit up to 4 small shoe boxes or 2 larger shoe boxes.
- If your parcel is larger than the defined maximum size for a Royal Mail small parcel (currently 45cm x 35cm x 16cm) and up to 2kg in weight, then it will be cheaper to send your parcel via the Collect + service. Please go to www.collectplus.co.uk and follow the instructions for sending a parcel.
- For a refund we will reimburse you the cost of the item using the same method as you paid with. Please allow up to 10 days for a refund to be processed following our confirmation of receipt of the items. If you have cancelled your order within 14 days of it being placed we will also refund your postage costs. Otherwise the refund will be processed minus your postage costs.
- For an exchange, please contact us as soon as possible to advise what item you would like so that we can reserve your choice to avoid disappointment. If you would like some help in choosing a suitable alternative please contact us so we can advise on your options.
- On receipt of your return we will post out your new item the same day at no extra cost to you (subject to availability and for UK orders only) using the standard delivery service option.
- Please note that we will not be able to accept or refund returns received after the 14 day cancellation and return period has elapsed. We may be able to offer an exchange or credit up to 28 days after cancellation on non-sale items. This is however at our discretion and cannot be guaranteed. Please contact us for details to request this